One of the best parts of my job is the opportunity to travel around the world to meet with our great customers and partners. I have been fortunate to serve as an EMC Executive Sponsor for South Africa for close … Continue reading
The post The Longest and Most Rewarding Journey appeared first on EMC Spark.
If you were living the United States in the mid-80s, you will almost certainly remember when this phrase became popular: Where’s the Beef? Those famous Wendy’s ads still make me laugh! What Wendy’s tapped into was the feeling that fast-food … Continue reading
The post Where’s the Beef? It’s at Momentum! appeared first on EMC Spark.
The CIO of a large consumer goods company turned to us in the middle of a discussion around EMC Documentum. “What can you do,” he asked, “to help the 80% of my end users who don’t know how to use … Continue reading
The post Feed Your Mobile Users Now, With No Regrets Later appeared first on EMC Spark.
Do you remember the last time you had an interaction with a financial institution and thought, afterward, “Wow, that was a great customer experience!”? Yeah, not so much. Financial processes are notoriously challenging, and regulation and bureaucracy make it difficult … Continue reading
The post Capturing “Awesome” Customer Experiences in Real Time appeared first on EMC Spark.
I had the joy of being nominated as one of 10 people from the French delegation representing our country at the Everywoman Forum: Advancing Women in Technology focusing on how woman in tech are leading the way in digital transformation. We’re … Continue reading
The post Transformation isn’t Just About Technology, it’s About People appeared first on EMC Spark.
One of the best things about change is that you can sometimes choose what to take into your next chapter, and what to leave behind. This is the situation I see many of our large enterprise customers facing today, and … Continue reading
The post 3C’s for Success: Customers, Cloud and Content appeared first on EMC Spark.
There is a well-known quote by Sir Arthur C. Clark that says, “Any sufficiently advanced technology is equivalent to magic.” It’s pretty amazing when you get to see technology that has the power to completely change the game. For those … Continue reading
The post Leaping with Joy in Life Sciences appeared first on EMC Spark.
Now that the dust has settled after EMC World, I wanted to take a moment to say thank you to the 1,335 customers and partners who attended our Momentum Conference in Las Vegas. Momentum really is all about you. It’s about … Continue reading
The post Continuing the Momentum appeared first on EMC Spark.
Last week, after Momentum at EMC World, I shared some of the very positive feedback from our attendees and highlighted that – across all of the different aspects of Momentum – the satisfaction index was above 98%. I also shared … Continue reading
The post Gathering Momentum with Industry Experts appeared first on EMC Spark.
Lightning strikes nearly 300 days a year, or 80% of the time, in Lake Maracaibo, Venezuela, which NASA has declared the lightning capital of the world (Source: NY Times). In today’s enterprise, what sparks that same level of energy? Your Content. Whether … Continue reading
The post When Lightning Strikes Your Enterprise appeared first on EMC Spark.
It takes seconds for a fire to spread. In the financial sector, the match is already lit. FinTech, or technology that is impacting the financial services industry, is rapidly disrupting banking incumbents and lender companies that have been in business for decades. Goldman Sachs estimates that 7% of banks’ annual profit could be consumed within […]
The post Playing with Fire to Avoid Getting Burned appeared first on EMC Spark.
Have we all become so impatient? In a world where increasing information and services are available at your fingertips or, in some cases, at the command of your voice, it’s no wonder that we have come to expect all of our interactions and transactions to be simple and instantaneous, or nearly so. The problem is, […]
The post Embrace the Digital Economy with Open Arms appeared first on EMC Spark.
Over the past couple of months, we have had some great opportunities to bring our customers together and share experiences. Talking with customers, hearing about their challenges, and working to better understand the value that our solutions and technologies deliver is one of the best parts of my job, but providing a forum for customers […]
The post Sharing Experiences in the Energy Industry appeared first on EMC Spark.
An overwhelming consensus of companies trying to extend their reach and increase engagement with customers, employees and staff, agree that mobile is — or will be — critical to their success as an organization. Bringing the business closer to where work is actually performed is a foundational theme within today’s digital business strategies. Exchanging information, […]
The post Mobile is Easier Than You Think: 3 Real-Life Lessons Learned appeared first on EMC Spark.
One of today’s current buzzwords is “digital transformation.” What does that really mean? Afterall, in the content management world, we’ve been digitizing paper and automating business processes for years. So, what’s new? In this blog, we learned that digital transformation is about business strategy and not technology. We’ve all seen the examples of “disruptive business […]
The post It’s Not About the Pill. It’s About the Patient. appeared first on EMC Spark.
In today’s consumer market, great companies with high brand equity have one thing in common: they’re using digital innovation to continuously improve upon their already tremendous customer experience. For example, Costco is known for its generous return policy – now it’s been digitalized so that you can still get a refund if you don’t have […]
The post Cloud Flexibility Gives Customers The Experience They Want appeared first on EMC Spark.
It’s summer, but I’m thinking about the holidays later this year. When they roll around, I can’t wait to watch Elf. You remember the scene when Buddy the Elf (Will Ferrell) was sent to the mailroom to work so he would stay out of trouble? It was a dark, dusty place filled with miscreants. As […]
The post Capture Evolves From the Mailroom to Enhance Customer Experience appeared first on EMC Spark.
Customer Experience can mean different things to different people. In the Marketing world, there’s even a debate about whether a CMO should now be called the Chief Customer Officer. There is also an ongoing discussion about whether today’s organizations actually require this dedicated Chief Customer Officer. There can be arguments both for and against, but […]
The post The Benefits of a Customer-Centric Culture appeared first on EMC Spark.
I like shopping at Nordstrom. No, I love shopping at Nordstrom. And it recently occurred to me that part of my attraction to Nordstrom is their ability to provide a perfect balance for my shopping experience. One day, I might be in one of their stores, feeling the fabrics and breathing in the joy of […]
The post Face-to-Face vs. Digital: Finding the Right Balance in Customer Experience is an Art appeared first on EMC Spark.
In our ever-evolving era, where things like technology (or even technology companies) can change quickly, the world can become a complex place. As anyone who has tried to write a blog, repair a home appliance or diversify their investment portfolio has learned– what seems very simple can actually be very hard, if you don’t have […]
The post What’s New in ECM – It’s Not What You Think appeared first on EMC Spark.
