This post is Part 2 of a series. Part 1 is accessible in the EMC Community Network When you complete a survey and voice your concern over an issue, how often do you get a response from the company? In … Continue reading
The post Customer Feedback – We Hear You (Part 2) appeared first on EMC Spark.
One of the benefits of being a big, global organization is that as your enterprise grows, you can create market-changing opportunities, and you can work on truly global opportunities. But some possibilities can actually become more limited. It can get … Continue reading
The post Springboard into a Different Kind of Worldwide Web appeared first on EMC Spark.
Our partner ecosystem is critical to driving innovation, particularly in technologies that embrace the third platform and hybrid cloud – the future of ECM. Today’s blog from Hippo, a new Tech Connect Select-level partner, emphasizes how the technologies of yesterday … Continue reading
The post 3 WCM Features Critical to Better Customer Experience appeared first on EMC Spark.
Sometimes drawing contrasts can help crystalize one’s thinking. In the world of Enterprise Content Management (ECM) there are two contrasting approaches: Traditional: Leaning towards an emphasis on technology – compliance, scale, security Progressive: Leaning towards an emphasis on business – … Continue reading
The post Progressive ECM: An “Un-ECM” Approach appeared first on EMC Spark.
Because we’re all customers in our personal lives, many (individuals in) companies think they already know what great customer experience is all about. Most of us have experienced what it’s like, for example, when a restaurant fails to deliver the … Continue reading
The post The Key to Understanding Customer Experience appeared first on EMC Spark.
As a kid, I was a wildlife fanatic. I fondly remember the weekly Mutual of Omaha’s Wild Kingdom television show. If you watched the series, you’ll recall that it took us on weekly safari adventures to exotic places to see … Continue reading
The post Mutual of Omaha: Smart Communications Provides the Customer a Personal Experience appeared first on EMC Spark.
People all over the world celebrated CX Day on October 6th, 2015. What is CX Day? It’s a global celebration of the companies and professionals that create amazing customer experiences. EMC joined in with our own Total Customer Experience … Continue reading
The post Better Together! Partners are Critical to Great Customer Experiences appeared first on EMC Spark.
We love a good celebration, and that’s just what we did during Total Customer Experience (TCE) Day, a few weeks ago! EMC’s TCE team sponsored more than 20 events globally, with EMC’s Enterprise Content Division (ECD) taking the lead at … Continue reading
The post #CXDay: Continuing the Journey in Our Customers’ Shoes appeared first on EMC Spark.
September and October were great months on the SPARK blog as we primarily focused on the EMC enterprise content customer experience, with #CXDay as a key milestone. Our bloggers discussed how EMC’s Enterprise Content Division (ECD) is focused on both … Continue reading
The post Customers at the Center of All that We Do appeared first on EMC Spark.
The holiday season is approaching, and this week, in the U.S., we are celebrating Thanksgiving. As I think about all the things that I am grateful for, my mind turns to family, friends, and loved ones. Surprisingly, my job also … Continue reading
The post It Takes a Village appeared first on EMC Spark.
In my last blog, I discussed the importance of knowing your customer and truly understanding their business needs in order to deliver the best customer experience. I shared an example of how our team goes above and beyond to ensure … Continue reading
The post Documentum Customers are Talking appeared first on EMC Spark.
Hope you’re not planning to take a vacation in 2016. We have so much planned for you next year, you won’t want to miss a day of it! But it’s not just quantity, it’s quality. We’re taking your feedback to … Continue reading
The post 2016 Predictions: More Meat, Less Fat appeared first on EMC Spark.
These days, the demands made on organizations to provide superior customer communications go far beyond personalization. Customers now expect communications to be delivered using the channel of their choice—in an intelligent, timely, context-sensitive way. For example, while one customer might … Continue reading
The post Are You Talking to Me? Gartner Once Again Names EMC a Leader in Customer Communications Management appeared first on EMC Spark.
It’s interesting – and a bit ironic – that as businesses become more digital, they have an opportunity to become more human. At least that’s what research and advisory firm Altimeter says in its recent report on digital transformation. DX … Continue reading
The post Digital Transformation: It’s More Than Technology! appeared first on EMC Spark.
One of the many challenges that state, city, and county IT departments face is how to manage public safety digital evidence. This is the data from the police and sheriff, video surveillance, 911 recordings, and includes crime scene pictures and … Continue reading
The post Miami Dade Achieves CJIS Compliance for Evidence Management appeared first on EMC Spark.
Is it February already? January flew by! I wanted to share a quick recap of our blogs from the past month. We rang in the New Year by celebrating EMC being named a leader in the Magic Quadrant for Customer Communications … Continue reading
The post Ringing in the New Year with Digital Transformation appeared first on EMC Spark.
Jennifer Edwards said it best in a recent blog, “Technology is the enabler, but it’s the customer relationship – and the customer experience – that matter the most.” To further express the importance of the customer, we asked customers to … Continue reading
The post 6 Reasons Customers are Devoted to Documentum D2 appeared first on EMC Spark.
As we leap in to March, let’s take a look back at what bloggers shared during the month of February. Over the course of the month we focused on Digital Maturity and why it’s a crucial part of the future … Continue reading
The post 29 Days of Digital Maturity: February Highlights appeared first on EMC Spark.
We’re all hearing a lot about Digital Transformation (DX), but with all the talk there is still a lot of confusion as to what it is and why our customers should care about it. So I thought I would take … Continue reading
The post Digital Transformation (DX). What’s the Deal? appeared first on EMC Spark.
When we look at things up close, they seem exceptionally clear. Yet stepping back a moment from our business routines and embedded ways presents an entirely different picture of how we are servicing our customers. Suddenly, there are needs we … Continue reading
The post Disrupting Myopia to See Customers Anew appeared first on EMC Spark.
