The Season of Thanks
Thanksgiving is the occasion that always signifies the beginning of the holiday season in some regions of the world including here in the US. I think it’s very appropriate that the first thing on which...
View ArticleCustomer Experience, Digital Transformation, and Our Commitment to the...
This is the time of year when we try to pause from our busy schedules and take some time for friends and family. As the calendar year winds down, we would also like to take a moment to say thank you to...
View ArticlePersonalizing the Customer Experience is the Key to Success in 2017
As consumers, nothing is worse than a bad customer service experience. Most of us have experienced entering information in an automated phone system as fast as possible in hopes of eventually talking...
View ArticleInspiration for Financial Services Transformation, from IOT to Amazon
Disruption by its very nature is an agitator, but there is no reason it can’t be turned into inspiration. Let’s look at developments from the Internet of Things (IOT) to convenience shopping on Amazon,...
View ArticleDigital Transformation – Resolution or Goal?
Many people around the world are looking forward to celebrating the upcoming New Year. Making resolutions is a common tradition and yet many of us have had mixed success when it comes to achieving the...
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