Banking has had a long relationship with technology, “with more than 90% of retail banking executives citing that they have the technology currently, or are planning to implement or improve.” However, the pace of change has accelerated due to competitive and regulatory forces, as well as rapidly maturing technologies such as cloud, mobility and analytics. […]
The post CEB TowerGroup Analysts Release New Research on Banking and ECM appeared first on EMC Spark.
“What do you do with The Huggers? I have many of those!” “You hug them back! It’s simple, don’t fight them.” When I heard this conversation, I wasn’t very sure I was in the right meeting room. I took a chance and joined the conversation. Little did I know that I would pick up […]
The post Timeless Opportunity – Is There Such a Thing in Our Ever-Changing World? appeared first on EMC Spark.
If there’s a word I use frequently on top of “commitment” that is “expectations.” What a nice word, isn’t it? From all the different definitions I could find for expectations, the one I like the most is this: “a belief that something will happen or is likely to happen.” All of us who have small […]
The post User Experience is About The Swipe of a Finger appeared first on EMC Spark.
I have never been the superstitious type; full moons, cemeteries, ghosts, vampires, etc., just don’t bother me. Werewolves, on the other hand are a different story, but that is childhood trauma that I will save for another day. So when it came time to participate in the Gartner Magic Quadrant for Enterprise Content Management, I […]
The post Lucky Number 13 appeared first on EMC Spark.
Perhaps the best thing about Momentum (for those of us in ECD) is the opportunity it gives us to spend time with our customers and partners and let them know how much we appreciate their business. The last few Momentum events have taken place at EMC World in the United States. The return of Momentum […]
The post Announcing Winners of the President’s Award and Innovation Awards appeared first on EMC Spark.
Thanksgiving is the occasion that always signifies the beginning of the holiday season in some regions of the world including here in the US. I think it’s very appropriate that the first thing on which we focus as we enter into the holidays is being thankful. Thankfulness is a globally relevant idea. It engenders grace, […]
The post The Season of Thanks appeared first on EMC Spark.
This is the time of year when we try to pause from our busy schedules and take some time for friends and family. As the calendar year winds down, we would also like to take a moment to say thank you to our customers and partners. For the ECD partner organization, our primary customers are […]
The post Customer Experience, Digital Transformation, and Our Commitment to the Success of our Partners appeared first on EMC Spark.
As consumers, nothing is worse than a bad customer service experience. Most of us have experienced entering information in an automated phone system as fast as possible in hopes of eventually talking to a real human. But when we finally got a real human on the line, instead someone ready, willing (and able) to solve […]
The post Personalizing the Customer Experience is the Key to Success in 2017 appeared first on EMC Spark.
Disruption by its very nature is an agitator, but there is no reason it can’t be turned into inspiration. Let’s look at developments from the Internet of Things (IOT) to convenience shopping on Amazon, all of which can help financial services companies amidst FinTech, but really, can help any enterprise. We can then outline how […]
The post Inspiration for Financial Services Transformation, from IOT to Amazon appeared first on EMC Spark.
Many people around the world are looking forward to celebrating the upcoming New Year. Making resolutions is a common tradition and yet many of us have had mixed success when it comes to achieving the transformations we intended. Why is that? I believe part of it can be attributed to confusion over the difference between a […]
The post Digital Transformation – Resolution or Goal? appeared first on EMC Spark.