Thanksgiving is the occasion that always signifies the beginning of the holiday season in some regions of the world including here in the US. I think it’s very appropriate that the first thing on which we focus as we enter into the holidays is being thankful. Thankfulness is a globally relevant idea. It engenders grace, […]
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This is the time of year when we try to pause from our busy schedules and take some time for friends and family. As the calendar year winds down, we would also like to take a moment to say thank you to our customers and partners. For the ECD partner organization, our primary customers are […]
The post Customer Experience, Digital Transformation, and Our Commitment to the Success of our Partners appeared first on EMC Spark.
As consumers, nothing is worse than a bad customer service experience. Most of us have experienced entering information in an automated phone system as fast as possible in hopes of eventually talking to a real human. But when we finally got a real human on the line, instead someone ready, willing (and able) to solve […]
The post Personalizing the Customer Experience is the Key to Success in 2017 appeared first on EMC Spark.
Disruption by its very nature is an agitator, but there is no reason it can’t be turned into inspiration. Let’s look at developments from the Internet of Things (IOT) to convenience shopping on Amazon, all of which can help financial services companies amidst FinTech, but really, can help any enterprise. We can then outline how […]
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Many people around the world are looking forward to celebrating the upcoming New Year. Making resolutions is a common tradition and yet many of us have had mixed success when it comes to achieving the transformations we intended. Why is that? I believe part of it can be attributed to confusion over the difference between a […]
The post Digital Transformation – Resolution or Goal? appeared first on EMC Spark.