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Customer Feedback – We Hear You (Part 2)
This post is Part 2 of a series. Part 1 is accessible in the EMC Community Network When you complete a survey and voice your concern over an issue, how often do you get a response from the company? In...
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Springboard into a Different Kind of Worldwide Web
One of the benefits of being a big, global organization is that as your enterprise grows, you can create market-changing opportunities, and you can work on truly global opportunities. But some...
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3 WCM Features Critical to Better Customer Experience
Our partner ecosystem is critical to driving innovation, particularly in technologies that embrace the third platform and hybrid cloud – the future of ECM. Today’s blog from Hippo, a new Tech Connect...
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Progressive ECM: An “Un-ECM” Approach
Sometimes drawing contrasts can help crystalize one’s thinking. In the world of Enterprise Content Management (ECM) there are two contrasting approaches: Traditional: Leaning towards an emphasis on...
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The Key to Understanding Customer Experience
Because we’re all customers in our personal lives, many (individuals in) companies think they already know what great customer experience is all about. Most of us have experienced what it’s like, for...
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Mutual of Omaha: Smart Communications Provides the Customer a Personal...
As a kid, I was a wildlife fanatic. I fondly remember the weekly Mutual of Omaha’s Wild Kingdom television show. If you watched the series, you’ll recall that it took us on weekly safari adventures to...
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Better Together! Partners are Critical to Great Customer Experiences
People all over the world celebrated CX Day on October 6th, 2015. What is CX Day? It’s a global celebration of the companies and professionals that create amazing customer experiences. EMC joined in...
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#CXDay: Continuing the Journey in Our Customers’ Shoes
We love a good celebration, and that’s just what we did during Total Customer Experience (TCE) Day, a few weeks ago! EMC’s TCE team sponsored more than 20 events globally, with EMC’s Enterprise Content...
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Customers at the Center of All that We Do
September and October were great months on the SPARK blog as we primarily focused on the EMC enterprise content customer experience, with #CXDay as a key milestone. Our bloggers discussed how EMC’s...
View ArticleIt Takes a Village
The holiday season is approaching, and this week, in the U.S., we are celebrating Thanksgiving. As I think about all the things that I am grateful for, my mind turns to family, friends, and loved ones....
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Documentum Customers are Talking
In my last blog, I discussed the importance of knowing your customer and truly understanding their business needs in order to deliver the best customer experience. I shared an example of how our team...
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2016 Predictions: More Meat, Less Fat
Hope you’re not planning to take a vacation in 2016. We have so much planned for you next year, you won’t want to miss a day of it! But it’s not just quantity, it’s quality. We’re taking your feedback...
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Are You Talking to Me? Gartner Once Again Names EMC a Leader in Customer...
These days, the demands made on organizations to provide superior customer communications go far beyond personalization. Customers now expect communications to be delivered using the channel of their...
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Digital Transformation: It’s More Than Technology!
It’s interesting – and a bit ironic – that as businesses become more digital, they have an opportunity to become more human. At least that’s what research and advisory firm Altimeter says in its recent...
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Miami Dade Achieves CJIS Compliance for Evidence Management
One of the many challenges that state, city, and county IT departments face is how to manage public safety digital evidence. This is the data from the police and sheriff, video surveillance, 911...
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Ringing in the New Year with Digital Transformation
Is it February already? January flew by! I wanted to share a quick recap of our blogs from the past month. We rang in the New Year by celebrating EMC being named a leader in the Magic Quadrant for...
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6 Reasons Customers are Devoted to Documentum D2
Jennifer Edwards said it best in a recent blog, “Technology is the enabler, but it’s the customer relationship – and the customer experience – that matter the most.” To further express the importance...
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29 Days of Digital Maturity: February Highlights
As we leap in to March, let’s take a look back at what bloggers shared during the month of February. Over the course of the month we focused on Digital Maturity and why it’s a crucial part of the...
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Digital Transformation (DX). What’s the Deal?
We’re all hearing a lot about Digital Transformation (DX), but with all the talk there is still a lot of confusion as to what it is and why our customers should care about it. So I thought I would take...
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Disrupting Myopia to See Customers Anew
When we look at things up close, they seem exceptionally clear. Yet stepping back a moment from our business routines and embedded ways presents an entirely different picture of how we are servicing...
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